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Frequently Asked Questions
We only offer medications that can be prescribed from online consultations; therefore, we carry a very limited inventory of medications. The medications offered on our web site do not require a physical examination.
Not much, except for name and price. Generics are usually priced up to 80 percent less than equivalent brand-name versions. Why?
Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.
Sometimes the generic version of a drug may differ in color or shape from its brand-name counterpart; these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.
Due to regulations we cannot ship medicines to all countries, please check the order form for the current list of countries that we can ship to.
Yes, we require an adult signature for all orders.
If you are not home at the moment your postman tries to deliver your order, a notice will be left you to pick your package up at the post office.
To place orders please follow the next steps:
At this point, you will submit your order for processing.
To prevent fraudulent purchases we don't accept orders larger than $300 from first time customers. First time customers who want to order a larger quantity should send us the following documents:
The required documents should be e-mailed to firstname.lastname@example.org
Once we have received the required documentation your order will be approved.
As soon as you receive your first order and your payment history is established you can order as much as you wish.
We always confirm our customers about their order status changes via email, but some emails could be failed because of the mail anti-spam security.
If it moves the email to a different folder, scan through that folder looking for our reply. If you do not receive replies after repeated attempts to contact us try reaching us from another email address, or inform us by phone that you are not receiving our replies and perhaps we can try sending from a different address.
Your order is shipped within 24-48 hours.
Orders paid by credit card are shipped within 24-48 hours.
Once your order has been shipped, it will take on average 10-20 days to deliver it to you.
Orders paid by e-check are shipped after the check is authorized, validated and processed. Check processing and validation can take up to 4 business days.
Approximate delivery times and costs are as follows:
You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped.
Owing to the nature of the products, you can not return your medication for a refund. We can issue you a refund only if your order did not arrive. We can't propose you any refund if you provided us with the incorrect shipping address and this order was shipped already.
If your parcel is seized by the Customs, please inform us via an e-mail about the situation occurred and we will do our best to solve the problem.
Any credit card chargebacks issued without communicating with us first will be treated as fraudulent. Credit Card Fraud is a serious crime and will not be tolerated.
Any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as have their card blacklisted among processors.
If you are disappointed about something please don't hesitate to contact us. We assure you that all matters will be resolved to your best.
than the pills I get from my neighborhood pharmacy?
If you are used to buying the brand name pills and you have ordered the generic equivalent from us, the pills that we have sent you will look different; however, they will have the exact same chemical composition. Generics do not look the same as their brand name counterparts due to patent laws restricting generic manufacturers to produce a pill that "looks" exactly like the brand name drug. However, the generic drug will ALWAYS be chemically equivalent to its brand name counterpart.
This kind of problem can appear only if the package is stuck at the customs of your country. In this extraordinary situation, we advise you to contact our support service.
If your order has not arrived within 28 (working) days from the date of order we will investigate the matter thoroughly and promptly. In this case, please contact and notify us of the problem. We will either resend the package or refund your payment.
We will reship the product free of charge.
In this case you are to contact our support team and notify of the problem. We always try to resolve any problems to the best of our customers.
We will reship the damaged/missed part of your order for free or refund your money for this part.
We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the medication we offer, please do not hesitate to contact us.
To view the list of your Autodelivery Orders, please log in and choose Autodelivery in the My Account menu.
If you have any questions, please don't hesitate to contact us anytime and we'll respond to your e-mail within 24 hours. Your valued comments, suggestions and feedback would also be appreciated. If you have any questions or concerns about our policies, please let us know so we can help you or you could access our F.A.Q. for more information.
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